Reject a Sample

Samples can be rejected in all of the following pages

  • The QC step of a workflow,
  • or from any of the Samples pages such as
    • All Samples
    • Project Samples
    • or Requisition Samples

Note: You can also Manually Remove a Sample from a Queue.  

Options for Sample Rejection

To reject a sample in the QC step of a workflow:

  1. Select the “Reject” status for the sample.
  2. Choose a Reject Reason and enter any additional notes.

   3. Navigate to the Rejected Samples list to complete the rejection. 

Note: For Rejected Samples list details, go to the Completing Sample Rejection section of this document.

To reject a sample from All or Project Samples pages:

  1. Click on the ellipsis to the far right of the Sample to be rejected.
  2. Select “Reject Sample”.

  3. A window will open where you can select the Reject Reason and enter any additional notes.

   4. Navigate to the Rejected Samples list to complete the rejection. 

Note: For Rejected Samples list details, go to the Completing Sample Rejection section of this document.

To reject a sample from Requisition Samples Page:

  1. Search for the sample in the Project Requisition tab or using the Global Search.

  2. Click on the green Identifier of the sample you would like to reject.

   3. Navigate to the Samples tab and click on the green Identifier.

   4. Click the red “Reject Sample” button.

   5. A window will open where you can select the Reject Reason and enter any additional notes.

   6. Click the green “Submit” button.

Note: The page now displays “Pending Rejection”.

Note: The sample rejection can be completed on this same screen by choosing “Next Steps” in the green dropdown menu. See step 2 of Completing Sample Rejection section, below, for more details.

Completing Sample Rejection:

  1. Navigate to the Rejected Samples list, which can be accessed in 2 ways 
    • your Welcome Dashboard
    • or your Workflows page.

To access the Rejected Samples list from your Welcome Dashboard:

  • Click on your company’s logo in the top left corner of the page to be taken to the Welcome page dashboard. There you will see the list of Rejected Samples Pending Review.

To access the Rejected Samples list from the Workflows page:

  • Go to the Workflows page and click on the green “View Queued/Rejected Samples” link. Then click on the Rejected Samples tab.

  2. Select an option from the dropdown menu in the Next Steps column.

    • Send Notification option: This will send a rejection notification via email to the Provider Contact(s) for the account associated with this sample.
    • Reject Sample (no notification): This will reject the sample and no notification will be sent to the Provider Contact(s).
    • Remove sample from rejected queue: This will remove the sample from the rejection queue and remove the rejection status.
    • Requeue: Samples can be requeued to a specific workflow by choosing that workflow queue option.

   3. Click Submit.

   4. To view rejected samples, navigate to the Samples tab and filter on a Sample Status of Rejected.

Sample Rejection and Requisition Status:

The Requisition Status of a requisition is displayed in the Provider Portal. If all samples in a requisition are rejected then the Requisition Status is  “Sample(s) Rejected”. Once a new sample is added and received, the Requisition Status would change from “Sample(s) Rejected” to “Sample(s) Received”. If there are multiple samples in the requisition, the overall Requisition Status will be based on the sample that is furthest along in the workflow. 

Note: For more information on “Sample States” please go to the link below

Sample Cancellation:

If you wish to change the status of a sample to Canceled, navigate to the Accession tab of the sample, click the green “Mark as Canceled” button and provide a cancellation reason.

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