Portal Account Login

This article can be used as part of your communications to Provider Contacts or Sales Reps regarding their logging into the portal.

The Lab Portal is an easy way for providers and approved staff to access patient orders and reports. The Portal works with most web browsers, but Internet Explorer may require some configuration. See Portal Access from Internet Explorer

If your Sales Reps or Provider Contacts use Microsoft Outlook for email, they should have HTML format turned for messaging.

Please follow these step-by-step instructions to create your user account for accessing orders and downloading reports from the Lab Portal.

Account Setup

Make sure you are logging in to the correct URL: https://portal.labtests.io. For easy access to the Portal please bookmark this URL.

Our administrator will create an account for you. When you are added to the Portal, you will receive an email with a link to set your new account password.

Note: This link is only valid for 72 hours

Follow the link to set your password. You’ll be asked to enter your new password twice. Once you've created your password, you will be automatically logged into the Portal. We recommend bookmarking the Portal URL and saving your password to simplify future access.

Login Screen

Tip: If you forget your password, you can click “Don’t remember your password?” You will be redirected to a page where you can enter your email address. Once you submit, a link will be sent to your email; follow the link to reset your password.


For more information on using the Portal, see Provider Portal Access, the Online Ordering Quick Guide, or the Online Ordering Full Guide

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.